退款政策

1. Damaged or Incorrect Items

Please check your order carefully upon receipt. If the item you received is damaged upon arrival, defective, or incorrect due to our fulfilment error, please contact us (whatsapp +852 55015658 / email: info@jamstoryhk.com)  within 3 days of receiving your order.

To help us process your request, please provide:

  1. Order number
  2. Name used for the order
  3. Photos or videos clearly showing the damaged or incorrect item
  4. Photos of the packaging and delivery label
  5. A short description of the issue

After reviewing the information, we will arrange a replacement where appropriate. If the same item is out of stock, we may offer a refund instead.

2. No Returns or Refunds for Change of Mind

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
1. Change of mind 
2. Ordered the wrong item 
3. Incorrect delivery details provided by customer
4. Personal taste preference
5. Failure to collect or receive the delivery

3. Improper Storage, Handling or Consumption

We are not responsible for any damage, deterioration, or quality issues caused by improper storage, handling, use, or consumption after delivery.

This includes, but is not limited to:

1. Failure to follow storage instructions 
2. Exposure to heat, sunlight, or humidity 
3. Opening or consuming the product incorrectly 
4. Damage caused after delivery 

4. Time Limit for Claims

Any request for replacement or refund must be made within 3 days of receiving the order. Requests made after this period may not be accepted.

5. Refund Method

If a refund is approved, it will be processed through the original payment method where possible. Please note that the actual processing time may vary depending on the payment provider, bank, or platform.

Delivery fees, transaction fees, or handling fees may not be refundable unless the issue was caused by our error.

6. Final Decision

Jooove Life reserves the right to make the final decision on all return, exchange, and refund requests.

7. Contact Us

For return, exchange, or refund requests, please contact us within 3 days of receiving your order (whatsapp: +852 5501 5658 / email: info@jamstoryhk.com) .


1. 貨品損壞或出貨錯誤

請於收到貨品後即時檢查訂單。如貨品於送達時已損壞、有缺陷，或因本店出貨錯誤而收到錯誤貨品，請於收到貨品後 3 日內聯絡我們 （whatsapp: +852 55015658 / email: info@jamstoryhk.com)。

為方便我們處理申請，請提供以下資料：

1. 訂單號碼
2. 下單姓名
3. 清楚顯示損壞或錯誤貨品的相片或影片
4. 包裝及運單標籤相片
5. 問題簡述

經確認後，如情況符合退換條件，我們會安排更換貨品。如同款貨品已售罄，我們可安排退款。

2. 非本店出貨錯誤不設退換或退款

除非屬本店出貨錯誤或貨品送達時已損壞，否則我們不接受退貨、換貨或退款。包括但不限於以下原因：

1. 改變主意
2. 客人下錯單
3. 客人提供錯誤送貨資料
4. 個人口味喜好
5. 客人未能收取貨品

 

3. 非正確保存、使用或食用情況

如貨品在送達後因非正確保存、處理、使用或食用方式而導致損壞、變質或品質問題，本店恕不接受任何換貨或退款申請。

包括但不限於：

1. 未有按照保存指示存放
2. 長時間暴露於高溫、陽光或潮濕環境
3. 不正確開封或食用
4. 貨品送達後因人為或環境因素造成損壞

4. 申請時限

所有換貨或退款申請必須於收到貨品後 3 日內提出。逾期申請恕不受理。

5. 退款方式

如退款申請獲批，我們會盡可能透過原本付款方式安排退款。實際到賬時間可能因付款平台、銀行或相關服務供應商而有所不同。

除非問題由本店出貨錯誤引致，否則送貨費、交易費或手續費或不會獲退還。

6. 最終決定權

Jooove Life 保留所有退貨、換貨及退款申請之最終決定權。

7. 聯絡我們

如需申請換貨或退款，請於收到貨品後 3 日內聯絡我們 (whatsapp +852 55015658 / email: info@jamstoryhk.com) 。